Terms of Service | Cleva IT Solutions

Acceptance of Terms

By accessing our website or engaging Cleva IT Solutions for services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, you may not use our services. These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Services

Cleva IT Solutions provides technology services including but not limited to: managed IT support, web development, mobile app development, cybersecurity consulting, social media marketing, Power BI and analytics, and IT procurement. The scope of services for each engagement is defined in a written Statement of Work or Service Agreement signed by both parties.

Payment Terms

All fees are quoted and invoiced in Canadian dollars unless otherwise agreed. Project deposits of 30–50% are required before work begins. Remaining balances are due upon project completion or as outlined in the project agreement. Overdue accounts bear interest at 1.5% per month. We reserve the right to suspend services for accounts more than 30 days past due.

Intellectual Property

Upon receipt of full payment, all deliverables created for your project (websites, applications, designs, and other creative works) become your property. We retain the right to display completed work in our portfolio unless you request otherwise in writing. Open-source libraries and third-party components used in your project remain subject to their respective licenses.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. We will not share your data, systems access, or business information with any third party except as required to deliver services or comply with legal obligations. Clients are expected to treat our proposals, pricing, and methodologies as confidential.

Limitation of Liability

Cleva IT Solutions' total liability for any claim arising from or related to our services is limited to the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

Data and Security

We implement industry-standard security measures to protect any data we access in the course of providing services. You are responsible for maintaining adequate backups of your data. While we take security seriously, we cannot guarantee that security measures will be effective in all circumstances and are not liable for breaches caused by factors outside our control.

Termination

Either party may terminate a service agreement with 30 days written notice. Upon termination, you are responsible for fees for work completed to date. We will provide all deliverables and transfer any assets to you within 14 days of final payment.

Changes to Terms

We may modify these Terms of Service at any time. Material changes will be communicated to active clients by email. Continued use of our services after notification of changes constitutes acceptance. The most current version of these terms is always available at clevait.ca/terms.

Contact

Questions regarding these Terms of Service: Cleva IT Solutions Inc., Edmonton, Alberta, Canada. Email: legal@clevait.ca. Phone: +1 (780) 123-4567.