Privacy Policy | Cleva IT Solutions

Information We Collect

We collect information you provide directly — name, email address, phone number, company name, and project details when you contact us or use our services. We also collect usage data when you visit our website, including pages visited, time spent, and referring sources. We do not collect payment card information directly — all payments are processed through PCI-compliant third-party providers.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide and improve our services, send service updates and relevant communications (with your consent), and comply with legal obligations. We do not sell or rent your personal information to any third party, under any circumstances.

PIPEDA Compliance

Cleva IT Solutions is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the personal information necessary for identified purposes, obtain meaningful consent before collection, and provide individuals with access to their personal information upon request. To exercise your rights under PIPEDA, contact our Privacy Officer at privacy@clevait.ca.

Data Storage and Security

Your personal information is stored on servers located in Canada and the United States. We employ industry-standard security measures including AES-256 encryption, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or alteration. Despite these measures, no transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses essential cookies necessary for its operation. We use analytics tools (such as Google Analytics 4) to understand how visitors interact with our website. You may opt out of analytics tracking by using browser privacy settings or an opt-out extension. We do not use cross-site tracking for advertising purposes.

Third-Party Services

We use select third-party services to operate our business, including hosting providers, email platforms, and analytics tools. Each third party is contractually required to handle your data in compliance with applicable privacy laws. We do not authorize these parties to use your information for their own purposes.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Client project data is retained for 7 years following project completion. Marketing and contact data is retained until you request deletion or unsubscribe.

Your Rights

You have the right to access, correct, or delete your personal information held by Cleva IT Solutions. You may withdraw consent to receive marketing communications at any time. To make a request, contact privacy@clevait.ca. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email to active clients and posted on this page with an updated date. Continued use of our services following notification constitutes acceptance of the updated policy.

Contact

For privacy-related questions or to exercise your rights: Privacy Officer, Cleva IT Solutions Inc., Edmonton, Alberta, Canada. Email: privacy@clevait.ca. Phone: +1 (780) 123-4567.